LAST UPDATED: AUGUST 2026
Privacy Policy
At Urban Planti, we believe cultivating your green space shouldn't mean compromising your personal data. We are committed to protecting your privacy with the same transparency and care we give our botanical collections.
Policy Details
Last updated: August 22, 2026. Please review our comprehensive policies below.
1Information Collection
We collect information you provide directly to us, such as when you create an account, subscribe to our newsletter, request customer support, or otherwise communicate with us. The types of information we may collect include your name, email address, postal address, phone number, and any other information you choose to provide. We also automatically collect certain information about your device and how you interact with our services to ensure a seamless experience.
2Use of Information
The information we collect is utilized to provide, maintain, and continuously improve our services. This includes processing your transactions, sending related information such as confirmations and invoices, and delivering technical notices or security alerts. Furthermore, we may use this data to monitor and analyze trends, usage, and activities in connection with our botanical offerings to better tailor our editorial content.
3Email Communications
We may periodically send you promotional emails detailing new services, botanical insights, or exclusive offers. You reserve the right to opt out of these promotional communications at any time by following the unsubscribe instructions embedded within each email. Please note that even if you opt out of promotional emails, we may still send you non-promotional, administrative messages relating to your account or ongoing business relations.
4Payment Processing
All financial transactions are handled through highly secure, compliant third-party payment gateways. We do not process, collect, or store your full credit card or banking details on our own servers. Any data shared during the checkout process is encrypted and transmitted directly to our payment partners to ensure your financial safety.
5Third-Party Services
We may employ trusted third-party companies and individuals to facilitate our platform, provide services on our behalf, or assist us in analyzing how our platform is used. These third parties have access to your personal data solely to perform these specific tasks and are strictly obligated not to disclose or use it for any other purpose.
6Cookies & Analytics
We utilize cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent, though some parts of the service may not function properly without them.
7Information Sharing
We want to be entirely transparent: we do not sell your personal data to external agencies or marketers. We only share your information under strict legal obligation, to protect our intellectual property rights, or in cases where public safety is actively at risk. Transparency and respect for your digital footprint remain core to our ethos.
8Data Security
The security of your data is paramount. We implement commercially acceptable cryptographic measures to protect your personal information against unauthorized access, alteration, or destruction. However, it is important to remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure.
9Data Retention
We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
10User Rights
Depending on your geographic location, you may possess the right to access, update, correct, or request deletion of the personal data we hold about you. You can usually manage your information directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you in exercising your fundamental data rights.
User Protections
Your Rights
Privacy Rights
You have complete control over your personal data. You hold the right to access, update, or request the deletion of your information at any time. We are committed to honoring your preferences and providing a transparent process for managing your botanical journey with us.
Children's Privacy
Our services are designed for adults. We do not knowingly collect, store, or process any personal information from children under the age of 13. If we become aware that such data has been collected, it is immediately and permanently deleted.